MarketMakers win ‘Staff Development Programme of the Year’ at the Learning Awards.

Feb 14, 2013 20:09:45 PM

Awards Learning Awards 2013 Staff Development

Learning Awards Top of news page - MarketMakers win ‘Staff Development Programme of the Year’ at the Learning Awards.

BBC Breakfast’s Susanna Reid and LPI’s Alan Bellinger present the award to Steve Cass and Henry Braithwaite of MarketMakers.

South Coast based MarketMakers, are celebrating the fact that “MarketMakers business school” has been awarded “Staff development programme of the year” by the Learning and Performance Institute for its continuous focus on the empowerment and development of staff.

In what has been confirmed as the most contested award category of the 2013 Learning Awards, MarketMakers beat finalists that included Accenture, Centrica and McDonalds Restaurants to the top spot.

The awards are of the biggest celebrations of Learning & Development achievement in the UK and the winners were announced last Thursday at a gala held at the Dorchester Hotel, London.

“People are an organisations greatest resource and MarketMakers Business School is a shining example of an outstanding staff development programme. This Gold Award winning programme clearly demonstrates that when the right blend of learning is implemented effectively, supported by senior management and aligned to business objectives, it can have huge impact on performance and deliver significant business benefits”

Colin Steed,
Chief Executive
The Learning and Performance Institute

The MarketMakers Business School was developed by MarketMakers to provide staff with the opportunity for continuous learning through tailored training.  Recognising that ongoing growth and the development of new and existing skills was key to staff motivation, fulfilment and value.  MarketMakers designed the school to deliver training for the entire business from Account Executives to Senior Managers.

download 2 - MarketMakers win ‘Staff Development Programme of the Year’ at the Learning Awards.

Offering a full programme of interactive and stimulating ‘power sessions’ which explore areas from sales techniques to leadership skills, MarketMakers have found a formula for training which keeps staff engaged, excited and passionate about their roles and future with the business.

Since setting up the Business School, MarketMakers have seen their staff retention improve to a record 89%.  Comparing these figures to the call centre average of 66%, Market Makers are convinced their continued focus on staff development is a major factor.

“To win in a category, which not only was the one that had the most submissions, but also included brands that invest millions in their staff training, is incredible. This award is testament to how passionate we are as a business in ensuring everybody is empowered to be constantly working on their personal development”

Henry Braithwaite,
Operations Director

download - MarketMakers win ‘Staff Development Programme of the Year’ at the Learning Awards.

Steve Cass and Henry Braithwaite celebrate as MarketMakers’ win is announced

Collecting the award alongside Henry was Head of Learning and Develoment Steve Cass.  Steve who plays a key role in running the business said “This prestigious award really means we have an astonishing and effective training programme for everyone within MarketMakers.  I have always felt we have a world class business school and now to be recognised for this is fantastic”.

MarketMakers provide outsourced telemarketing services to a range of clients including HSBC, Lloyds TSB and the BBC.  Previous winners included Barclaycard and British Gas.  For a full list of winners and more news on the awards go to

download 1 - MarketMakers win ‘Staff Development Programme of the Year’ at the Learning Awards.

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