MarketMakers celebrate a win for Steve Cass at the National Contact Centre Awards!

May 21, 2015 08:44:29 AM

Accreditations Awards Training

On the evening of Wednesday 20th May, MarketMakers travelled to The Brewery, London for the National Contact Centre Awards.

The awards, now in their 20th year, recognise individuals in the contact centre industry who are seen as role models by working to make their organisations highly professional and industry leading.

With a judging panel made up of members on the Contact Centre Management Association, the criteria for each award category is defined by people working within the industry who understand the demands of each nominees role.

Following on from our judging visit in early May, we were thrilled to be informed that our three nominees had made the final shortlist – Steve Cass, for Learning and Development Champion; Clare Pugh, for Contact Centre Manager of the Year and Luke Bartram, for Recruitment Champion of the Year.

arrival ccma - MarketMakers celebrate a win for Steve Cass at the National Contact Centre Awards!

Our nominees Luke, Clare & Steve meet new friends as they arrive at the awards.

The Brewery is an impressive venue and the excitement was evident as we arrived for the welcome drinks.  With 700 guests in attendance from brands including Barclaycard, British Gas, Sky and Neopost, the atmosphere was buzzing.

After a three-course meal, we got down to the business of the awards, with the announcement of a surprise guest host, Mark Wright, former star of Towie and I’m a Celebrity.

We had no time for nerves as our first nominee’s award category was up first!  Awards were given for bronze, silver and gold winners.  After an anxious wait and the announcement of the runners up in third and second place it was announced that our very own Steve Cass was the gold winner! The place erupted with cheers for Steve, who is truly deserving of this accolade and a firm MarketMakers favourite for many years.

Steve headed up the design and ongoing development of the MarketMakers Business School, our unique in-house training programme. He has been an integral part to the huge success of the business school (which is award winning in itself) having been named the gold winner Learning and Development Programme at the Learning and Performance Institute’s Learning Awards.

“Steve is a world-class individual who puts his heart and soul into the job. He is the best trainer I have ever met and I am delighted that his talents have been recognised at a national level.”

Henry Braithwaite,
Managing Director

As well as congratulating Steve on his epic win, we also want to say a huge well done to Clare and Luke, who although not top winners on the night, should be enormously proud of their achievement in making the final five shortlist in their respective categories. The competition, mostly from large, global brands, was strong and we are delighted that our three nominees all got so far.

It was a fantastic night and great to celebrate with so many fantastic people from the industry.  We are already looking forward to next year!

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