From a Law Degree to Telemarketing Career
Chris Carke graduated University with a Law Degree but found himself joining a telemarketing firm rather than a legal firm. Despite this being a massive change in direction, he hasn’t looked back since. Global Banking & Finance Review recently interviewed Chris to hear how he worked his way up the MarketMakers ladder, to get their own insights how Chris has developed himself along with many other telemarketers here at MarketMakers.
Q. Chris – You are a Client Director at MarketMakers. Can you tell us what the company does?
A. Market Makers is the UK’s number one business-to-business telemarketing company. We’re based in Portsmouth, and since being set up in 2004 the company has grown incredibly rapidly. Our clients include household names like HSBC, Samsung, Deloitte, Holiday Inn, and Microsoft among our clients.
Chris Clarke – Client Director – Market Makers
Q. And what about your role? What does a Client Director do?
A. We’re a bit different to many telemarketing companies where you start as an agent, and if you stick at it you get moved off the phone into management. Here, telemarketing can be a career, and we want to stay working on the phone but progressing up the ladder.
So, there are five levels of agent: account executive, account manager, senior account manager, client manager, and client director. The more senior you are the more autonomy you have in how you run your campaigns.
I have been given carte blanche for all my accounts – so every client win gives me that extra rush of pride. Equally, my role is very involved with the safeguarding and development of MarketMakers as a business. I currently have eleven clients including three top tier accountancy firms, and one top legal firm. For all of these clients I am their point-to-point contact.
To read the full Global Banking & Finance Review, “FROM LAW DEGREE TO TELEMARKETING CAREER: Q&A WITH CHRIS CLARKE, CLIENT DIRECTOR AT MARKETMAKERS.” Please click here